Search & Discovery
Product Search & Discovery Agent
Most retail and ecommerce businesses know their on-site search is broken — but they don’t know where to start fixing it.
The default experience is keyword-based. A customer types “lightweight waterproof hiking jacket” and gets nothing — or worse, results that have nothing to do with what they’re looking for. They don’t refine the search. They leave.
The problem is deeper than most teams realise. It’s not about tweaking synonyms or adding filters. It’s about the gap between how customers describe what they want and how your catalogue is structured. That’s a fundamentally different problem — and it needs a fundamentally different approach.
Keyword search vs product discovery
Most ecommerce search works by matching words in the query to words in the product title or description. If the words don’t match, the product doesn’t show up. It doesn’t matter how relevant the product is.
A Product Discovery Agent works differently. It understands the intent behind the query — not just the words. “Something warm for a camping trip” returns insulated jackets, thermal base layers, and sleeping bags. Not because those words appear in the query, but because the agent understands what the customer is actually looking for.
That’s the difference between search and discovery.
What it does
Semantic search
Replaces keyword matching with meaning-based understanding. Customers describe what they want in natural language and find it — even when their words don’t match your product titles.
Conversational product discovery
A Product Discovery Agent that guides shoppers to the right product through dialogue. It asks clarifying questions, narrows options, and surfaces products your customers didn’t know you stocked.
Works with your existing catalogue
Starts from your product catalogue as it is, without a taxonomy overhaul up front. What it needs from your data is scoped in the evaluation.
Who it’s for
Retail and ecommerce businesses whose customers are searching, not finding, and leaving.
If your team has debated whether to “fix search” or “add AI” but hasn’t known where to start — this is where to start.
Why us
We’ve built and shipped this capability on one of the most widely used ecommerce platforms in the world — a semantic search and product discovery system that understands natural language, interprets intent, and surfaces the right products at scale.
Now we bring that same technology to your retail business — deployed, configured, and running.
How to get started
Evaluation
We audit your current search experience, measure the gap, and show you what’s possible.
Deployment
We configure and deploy the Product Search & Discovery Agent across your catalogue.
Ongoing
The agent improves as it learns your catalogue and your customers’ language.
Talk to us about your search.
We’ll audit your current search experience and show you what a Product Discovery Agent can do for your business.