Workflow Automation
Intelligent workflows that think, not just trigger.
Most business automation follows a simple pattern: something happens, something else fires. New row in a spreadsheet triggers an email. A form submission creates a CRM record. It works — until it doesn’t.
The moment a workflow needs to make a decision — route a task based on context, interpret unstructured data, handle an exception it hasn’t seen before — traditional automation breaks down. You end up building a maze of if/else branches that nobody can maintain, or worse, a human gets pulled back in to handle the edge cases.
That’s the gap we close.
We build workflows with an LLM in the loop — automation that can read, interpret, decide, and act. Not as a replacement for your team, but as the layer that handles the judgement calls between steps.
What this changes
New support ticket arrives → gets tagged by keyword → routed to a queue → a human reads it, re-categorises it, writes a response.
New support ticket arrives → an LLM reads the full context → classifies intent and urgency → drafts a response for routine issues → escalates complex ones with a summary for the human. The human handles the hard problems, not the process.
Invoice arrives by email → sits in someone’s inbox → they manually check it against a PO → forward it for approval.
Invoice arrives → the workflow extracts line items → checks them against purchase orders → flags discrepancies → routes clean invoices straight to approval. Finance handles exceptions, not paperwork.
New lead fills out a form → gets added to a list → maybe gets a generic email.
New lead fills out a form → an LLM enriches the lead from available context → scores it against your ICP → drafts a personalised response for high-fit leads → archives low-fit leads with a reason. Your sales team talks to qualified prospects, not form submissions.
How we build it
We connect your existing business tools — CRMs, email, helpdesks, spreadsheets, ERPs, databases — into orchestrated workflows using best-in-class automation platforms.
The LLM sits inside the workflow as a decision node. It reads context, applies judgement, and routes the outcome — all within guardrails you define. It doesn’t replace the workflow; it makes the workflow intelligent.
Every workflow we build includes:
Error handling and retry logic
Because automation that fails silently is worse than no automation.
Logging and audit trails
So you can see what happened and why.
Escalation paths
When the LLM isn’t confident, a human gets pulled in with full context.
Guardrails
Clear boundaries on what the LLM can and can’t decide.
Who this is for
Teams drowning in repetitive decision-making. If your people are spending their time reading, categorising, routing, summarising, or triaging — and the decisions are predictable 80% of the time — that’s where intelligent workflows make the biggest impact.
The other 20%? That’s what your team is actually for.
How to get started
Evaluation
We map your current workflows, identify where LLM-powered decision-making will move the needle, and show you what’s possible.
Design
We architect the workflow — which tools connect, where the LLM sits, what guardrails are needed, and how escalation works.
Build
We build, test, and deploy the workflow into your business. Your team uses it from day one.
Talk to us about your workflows.
We’ll map where intelligent workflows can replace the judgement calls eating your team’s time.