AI phone assistants · Real estate only
Someone at your agency is carrying the after-hours phone tonight.
Tenants ring about a dripping tap and “where’s my repair up to?”. A buyer wants an inspection. A landlord wants to know who will manage their place. The one real emergency gets the same tired voice as the rest, and on Monday the voicemails are still waiting.
Our AI assistant takes those calls. It logs the repair properly, gives the safety step first, and only wakes a person for a real emergency. Your property managers get their evenings back, and they start the morning with everything sorted.
What it handles
The calls a property manager would otherwise take on their own mobile at 9pm. Anything else is taken as a message, logged, and waiting for your team in the morning.
- 7:30pm
Rental enquiries
The 7pm enquiry that goes to voicemail is ringing another agency by Monday.
Answered from your listings, with inspections booked.
- 8:10pm
New landlord enquiries
An owner who rings after work about managing their place is the cheapest listing you’ll ever win.
Caught, and passed to the right person.
- 9:14pm
Repairs, taken properly
A dripping tap, reported from the couch, with the details half remembered.
The details a property manager needs, logged with a reference, ready for the morning.
- 10:40pm
Routine questions
“When is rent due?”, “what about my bond?”, “I’m locked out”, “what time do you open?”.
Rent, bond, lockouts and office hours, answered plainly.
- 2:05am
Emergencies
A burst pipe at 2am tests any agency. The tenant needs the right step now, and your on-call person needs to know.
The urgent ones reach your on-call person. The rest wait for the morning.
- 6:40am
“Where’s my repair up to?”
The call that interrupts a property manager twenty times a day, and never needs to.
Answered, so it never reaches the desk.
What one unanswered call costs
The after-hours phone is where landlords are kept or lost. A call that rings out at 9pm does not end at 9pm.
Built for NSW property management
- It says it is an AI, and that calls are recorded, at the start of every call.
- It runs on your own number by diversion. There is nothing to install.
- It speaks English, Mandarin and several other languages.
- Built for the way NSW property management works, and the rules it has to follow.
How we set it up
Tailored, not custom. It is the same assistant every time; what is tailored is the set-up, the wording and the tuning.
- 1We understand your office firstWho takes the calls now, what they are about, and what happens when one is urgent.
- 2We set it up for how your office runsYour on-call roster, your tradies, the languages your suburbs speak, and your owners’ rules.
- 3We tune it on your real callsIn the first month we go through the calls it took and adjust the wording and the handling.
A flat monthly price. No per-minute bills. Set-up is done for you.
Where the jobs go. Structured job emails and the morning summary today. Integration with your property management software is on the roadmap.
Why we only do real estate.
Real estate is one of the few industries where the phone is still the critical channel. Timely communication is the difference between winning and losing a sale, a landlord or a tenant. That is why the phone matters so much here.
We want people in this industry to keep talking, and still be efficient with their time. That is hard, because every phone conversation is one to one. It is not like chat, where one person can hold ten conversations at once.
AI changes that. AI enables many-to-one communication, just like chat.
But not just any AI. What makes the difference is an AI assistant that is not only designed around how a real estate agency actually runs, but also intelligently crafted and applied to create a compelling experience for sellers, buyers, landlords and tenants, and to free up the principal and their team to focus on the higher value operations of the business.
Your team shouldn’t dread the phone.
Twenty minutes to talk through how after-hours works at your office today. Then you decide.