The checking keeps growing. Your team should approve it, not chase it.
In regulated work, such as selling property in New South Wales, the list of what must be in place before a job goes ahead gets longer: a document, a check, a disclosure, a record. The checking lands on the same people who do the work.
A compliance assistant checks each item of work against the rules it is set up to check, shows what is missing with the rule’s wording and a link to the official source, and routes it to the right person to approve. Your people stay in control, and the record is kept. For real estate offices in NSW, the compliance checks are done by rai.
- 2 of 4 checks done
- Agency agreementSigned, in writing
- Advertised price vs estimateWithin the estimate
- Contract available for inspectionPlanning certificate not yet in
- Customer ID checkWaiting on the vendor
Don’t offer a residential property for sale until a copy of the proposed contract, with the documents the law requires attached, is available for inspection.
Property and Stock Agents Act 2002 (NSW), s 63 · The section (PDF, page 60) ↗
The linked PDF is the Property and Stock Agents Act 2002 (NSW), version in force from 29 June 2026, as published by the NSW Parliamentary Counsel’s Office, © State of New South Wales, CC BY 4.0. Copy captured 18 October 2026. Latest version: legislation.nsw.gov.au.
What the assistant does
It reads, checks and asks. Your people decide.
Checks each item of work against the rules
When a job starts, the assistant checks it against the rules set up for it: the document that must be signed, the figure that must match, the disclosure that must be made, the check that must be done first.
Shows what is missing, with the rule
Each gap is shown with the rule in plain words, the law’s own wording and a link to the official source, so the person fixing it can see what is needed and why, without looking it up.
Routes it to the right person, and keeps the record
The approval goes to the person you name for that decision. What was checked, what was found and who approved it is kept for each job. Your people stay in control.
What it does not do
It does not give legal advice.
It shows you the clause and the rule, quoted from the official text. Whether a document is right for your business is a question for you and your adviser.
It does not make the approval decisions.
The rules decide the checks. Your people make the approvals, or a setting the person in charge has chosen for a lower-risk step.
It does not contact people outside your business unless you turn that on.
And then only at the level of human checks you set.
It does not send anything to a regulator on your behalf.
A report to a regulator is a person’s decision and a person’s submission.
It does not make your business compliant.
It helps your business comply, and keeps the record of how.
Example: compliance automation in real estate
Selling in New South Wales is getting more regulated, and the checking lands on the office: the agency agreement, the price guide against the estimate, the contract ready before the ads, the customer ID checks under the AML rules. More to check on every listing, and the same people to do it.
rai, our awk for real estate offices, does these checks in the chat the office already uses. It checks each new listing against the NSW rules, shows the team what is missing with the rule in plain words, the law’s own wording and a link to the official source, and asks the right person to approve.
What is changing in NSW
Three things, and each one lands on the office as a check, a document and a record.
As of 1 October 2026
In force
Customer ID checks apply to agencies
Since 1 July 2026, real estate agencies have customer due-diligence obligations under the AML/CTF rules: customer identity checks, and records kept for the period the law requires.
Passed, coming
New pricing rules for every sale
The Property and Stock Agents Amendment (Underquoting and Other Agent Conduct) Act 2026 has passed. When its pricing rules start: a statement of information at opens and in every ad, the estimated selling price evidenced in writing before the agency agreement, and underquoting penalties that can reach three times the commission. The start date is not yet proclaimed.
Still applies
The rules already in force, on every listing
An agency agreement in writing and signed, with its cooling-off period. The contract, with its required documents, available for inspection before the property is marketed. The advertised price against the estimated selling price.
Read the sections yourself
Property and Stock Agents Act 2002 (NSW)
version in force from 29 June 2026.
- s 55, agency agreement in writing (PDF, page 55)
- s 59, cooling-off (PDF, page 58)
- s 63, contract available for inspection (PDF, page 60)
- s 73, advertised price (PDF, page 68)
Latest version: legislation.nsw.gov.au
Property and Stock Agents Amendment (Underquoting and Other Agent Conduct) Act 2026 (NSW)
as made, assented 29 June 2026; pricing rules commence by proclamation.
- new s 72C, statement of information (PDF, page 7)
- new s 72D and s 73, price in every ad, underquoting (PDF, page 8)
Latest version: legislation.nsw.gov.au
The PDFs are as published by the NSW Parliamentary Counsel’s Office, © State of New South Wales, licensed under CC BY 4.0. Copies captured 18 October 2026. The official site has the latest version; our copies are not updated automatically.
What it checks on every listing
- The agency agreement: in writing, signed, with its cooling-off period.
- The estimated selling price against the advertised price.
- The contract, with its required documents, available for inspection before marketing.
- The customer ID checks under the AML/CTF rules.
- Each rule in plain words and in the law’s own wording, with a link to the official text.
Who the example is for
Sales offices in New South Wales
The rules it checks against are NSW rules.
Principals
The person who carries the office’s compliance risk, and wants the record for each listing kept without chasing it.
Your data. What rai reads, what it keeps and for how long is set out in our privacy policy.
Thirty minutes on how the checking works in your business today.
Tell us what has to be in place before a job goes ahead, and who checks it now, and we’ll walk you through what rai would do with each one. For real estate, we’re starting with a small number of Sydney offices.